At MCE we want to make renewing your policy as simple as possible for you. In particular, we found MCE's motorcycle insurance quotes for young riders to be a good deal and frequently less than quotes offered by other insurance companies. Check out more honest reviews on their other trading name... Well Dunn Insurance. And of coure i couldn't reach them neither via email, chat nor phone to ask for help. I will be cancelling my insurance ASAP well that’s if they bother to help!!!!! No matter who I speak to, they all say the same. MCE Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. There's groups dedicated to … It offers specialist insurance for sports bikes, quad bikes, classic bikes, scooters, mopeds, and many more. MCE INSURANCE. Yet another issue!!! mce insurance app This is process for submitting MyLicence check results to the app if the standard process does not work. If by any chance they are reading this- ref: 191979. Do not use this company, I cancelled the insurance but they still keep trying to take payments . Pros. Complaint againstMCE Insurance. customer service is terrible on hold for hours charger more than £90 in fees to sit on hold tried for a week to make a claim to then be told they had no info about it quick to take the money but wont help you when you need it webchat never works they are cheap for a reason, Basically live chat never gets answered, secondly they take weeks to reply to your emails and there always genric not helpful. MCE is based in Rushden. From sports bikes to scooters, motocross to monkey bikes, we pride ourselves on understanding what it means to be a biker and knowing what riders want from their insurance and as such, we leave no stone unturned in searching out the best deal for our customers. I urge you to pay more for a policy with a better provider. The live chat was no help, I was always directed to call. Also in the top five are Gibraltar-based insurer MCE Insurance Company with a general insurance upheld rate of 72%, income protection and health insurer Unum with 59%, Swedish travel and motor insurer Solid with 54%, and personal lines broker Be Wiser with 53%. Wait another 14 days for my original refundAfter trying for hours to get in touch with MCE, with no answer from online chat or call back requests I finally manage to get through to a representative.After waiting for 14 days for my refund will no correspondence I again find myself waiting for almost an hour trying to contact customer services. Time for renewal? 47 minutes later and I'm finally speaking to a representative who tells me that I will have to wait another 14 days for my refund. Customer service is unendurably awful and I couldn't trust that MCE would be reliable in an emergency, like after an accident. MCE stands out for low rates for motorcycle insurance and for including breakdown recovery on all bike plans. First payment they took they said it sad set up on a direct debit. One of the worst consumer experiences I've had. My bike got stolen 5 months ago. From sports bikes to scooters, motocross to monkey bikes, we pride ourselves on understanding what it means to be a biker and knowing what riders want from their insurance and as such, we leave no stone unturned in searching out the best deal for our customers. The app is mandatory and it's nearly impossible to contact anyone to follow up. NO REFUND! MCE Insurance was founded in 1975 and is a major provider of motorcycle insurance. We've been trying to get a No Claim certificate for weeks. We are also subject to limited regulation by the Central Bank of Ireland for conduct of business rule. It's as if these reviews are fake. They can supply policies for a … Yet another issue!!!! Established in 1975, we have grown into the UK's Number One provider of motorcycle insurance, offering technical expertise and an excellent customer experience for riders across the country. One Call Insurance Services itself was in 12th place with a 45% upheld rate for general insurance complaints. I have asked for PONC TWICE and two weeks later they have sent nothing. They have constantly messed up with my insurance payments. Got though on an online chat and was told after a lot of back and forth that the admin fee was £75! Went to an independent assesor who did nothing; Past through several different departments in the coming months; Made me a settlement offer which I accepted. MCE Insurance have repeatedly allowed people to fraudulently take out policies using my address (probably due to an unscrupulous broker somewhere). To assist with this process we have procedures to ensure that complaints are handled fairly and within reasona… Tried to pay online would not let me , phoned them kept me hanging on for 23 mins and then declined payment checked my bank they said mce had not tried to put payment through, then lo and behold my phone account hit for £10.00 for non covered calls , is this the way to do business I think it’s a scam They have no care or compassion, they offer no customer service, they will take your money quickly and make excuse after excuse to avoid paying it back. Read 3314 customer reviews of the MCE Car & Motorcycle Insurance & compare with other Motorcycle Insurance at Review Centre Lack of or little to no customer services once they have your money. Every insurance company must publish a formal complaints procedure that you can follow if things go wrong. Once I cancelled it took three weeks to get the small refund. Don't use that company! Absolutely shocking company, don't reply to emails or calls. MCE insurance - beware unless your into pain and distress. AVOID this INSURER. Complaints publication report for MCE Insurance Limited, For the period 1st January 2020 to 30th June 2020. I don't own a motorbike and have never been a customer of theirs. AVOID THIS COMPANY.They should be removed from all price comparison websites. © 2020 Trustpilot A/S. For this process to work the customer needs to already have obtained a Share Code and the last 8 digits of licence number. Calls to numbers starting 0871 will cost 13 pence per minute plus your providers access charge. When you leave totally impossible to get your Proof of No Claims. Before any cost for the change. Tried to make a change to my policy. All rights reserved. Iv been on hold for 2 hours everyday for the past week trying to cancel a policy. It was established in 1975, and now offers a number of bike policies, from scooters to monkey bikes. Compare MCE Insurance with other companies before you buy. Been with these some time now for my car insurance and used to be okay but over the last few months they have gone so far down hill no customer service what so ever took me over a week to change my vehicle as my other had broken, when my payment was due I was a pound short so phoned them up straight away to pay my bill on the same day and tried charging me more for a late repayment fee, just a disgrace of a company so gone with a different insurance company and the price is a 1/3rd of what these con artist charg avoid these at all costs. Once we are aware of customer concerns or unease we give priority to resolving the matter as quickly as possible. Many companies publish this on their website. Here at MCE Insurance we are committed to delivering an exceptional customer experience at every opportunity, though we do understand matters may occasionally not work out as expected. They have helped me progress by giving me lots of training and paid for my insurance qualifications and gave me a pay rise when i completed them. They are almost impossible to get hold of , that’s if you don’t mind staying on hold for hours . Absolutely shocking company. Extortionate admin fees for cancelling and poor customer service(that's of course if you can even get through to someone), god help anyone that may actually have make a claim on their MCE Policy! MCE Customer Reviews, Complaints and Ratings; MCE: Low Insurance Rates. MCE insurance - beware unless your into pain and distress. Courier Insurance 0844 338 67 99 Mon: 08.30 am – 6.00 pm Tue-Fri: 08.30 am - 5.30 pm Sat: 09.00 am - 5.30 pm Sun: Closed Bank holidays: Closed On the 13th of feb 2018, i was victim of an accident which I was not at fault. We have lush new offices and the pay is really good for Rushden. Entirely awful company. Rate MCE Insurance’s value and service. What a load of time wasting scam artists. The worst conpany I ever dealt with! Admiral provide a variety of complaint handling choices on their website. I paid an extortionate rate of around £2,000. MCE is a great company to work for. Vultures I unfortunately took out 12 months insurance with MCE. Despite numerous emails, online chats, that go nowhere, call back requests and phone calls that take HOURS to be answered, still no NCD certificate.I will never use this company again.Reading the other reviews, the 5 star comments look very suspicious too. 3 weeks phoning every single day at least 4 times a day . How can the Insurance have 5 stars on the review list i dont understand? This company are scams and clearly not regulated! Read reviews of MCE Insurance, share your experience and resolve your issues. MCE INSURANCE. The endless wait-time on the calls and lack of assistance once finally connected made me decide to cancel. Regardless weather its your fault OR THEIRS!! Saying that, MCE is the worst company to be with. Having full comprehensive cover, i call MCE right after the accident, while all shook up from it, for a recovery. I’ve just been accepted for a care role, and I need to add on business cover for my car. If you want to skip the call centre queues, you can process a Renewal quote on the MCE website at your leisure. I have been calling and emailing for weeks to terminate cover and have yet to receive any feedback. This is the worst insurance company I have ever had the fortune to engage with. I was then told I could call to discuss it but was left on hold for a further 15 minutes before I hung up and requested a call back. Customers can use an internet form to produce a written complain on the web, and there’s a postal correspondence option. I echo much of what is written in reviews below. “ Do not use MCE for insurance,it is so difficult to speak to anyone on the phone,they cancelled our insurance two weeks before telling ourselves,which in fact meant we were using the vehicle for two weeks illegally which simply cannot be right, because we did not download their app and then refused to refund our premium after they cancelled our insurance.This company is using very underhand … Avoid if possible. Absolute robbing company, Only the latest review will count in the company's TrustScore. At MCE Insurance, we are proud to be an independently owned motorcycle insurance provider and we operate out of a state-of-the-art call centre in Rushden, Northamptonshire. Then the second payment have said it is an automated card payment and can take this whenever they want and now this month they failed to take my payment on time even though I called and are now threatening to cancel my insurance because I should have called to make the payment every month. Avoid at all costs using MCE. defrauding me out money via fines that were their fault...managers avoid calls at all costs!I've never been so angry at the way I got treated by this company. We understand that time spent on the phone can be frustrating, especially during peak hours when we can experience longer hold times. They pretty much always shop up lowest on comparison sites and that's probably why they keep getting custom. Natalie Nel | Northampton, United Kingdom | customer service advisor at MCE insurance | 1 connection | See Natalie's complete profile on Linkedin and connect This is the worst insurance company I have ever had the fortune to engage with. Claims. Absolutely shocking I've been waitin for my refund for nearly a month of 392 pound feel like you robbed me canceled bike insurance aswell total trust broken stupid customer service team have no clue what there talking about keep getting told system is down ! MCE Insurance, which recently revealed it was pulling out of Republic of Ireland due to Brexit concerns, had 88.8% of customer complaints upheld. Then I had to make a change again on the policy as sold the old van and bought a “new” one . I’ve had to get in contact with my bank to spoon them taking any more payments , thank goodness I took the payment plan and not payed up front . They have no care or compassion, they offer no customer service, they will take your money quickly and make excuse after excuse to avoid paying it back. From where should I begin .. to make a change on the policy ( address change ) £130 . The Supreme Courts; About the Court of Session Read Jonathan's experience of MCE Insurance, and other reviews on A Spokesman Said. MCE Bike Insurance. There are many reviews that are stating they dont pick up the phone or even onpine portal not working olus live chat.I cannot get hold of them what so ever after all i need my certificate. Calls to numbers starting 0844 will cost 7 pence per minute plus your providers access charge. Have recommended a few friends to work here. If you are a policyholder, please contact your broker who arranged your insurance regarding any general queries relating to your policy. I wouldn’t even put a star if I could. At MCE Insurance, we are proud to be an independently owned motorcycle insurance broker and we operate out of a state-of-the-art call centre in Rushden, Northamptonshire. They are unresponsive, will just harm your well being. MCE Insurance offers a range of vehicle insurance, most notably bike insurance. Courts & Tribunals. Calls may be recorded for training and monitoring purposes. If you can’t find it, contact them and ask for a copy. Everything was completed very well, the people I dealt with were all helpful and I will be recommending you to my friends! The atmosphere on the sales floor is very lively, particularly in the summer as it is very busy. I have been trying to cancel my policy and get proof of no claims bonus for another insurer. You can check this on the Financial Conduct Authority Register by visiting their website on MCE Insurance, which was founded back in 1975, is a specialist motorcycle insurance provider located in Rushden, Northamptonshire. I am told, i have to arrange it myself. Absolutely disgusting serviceNot just one member of staff either multiple calls multiple unwillingness to help. I couldn't believe that but that's MCE. MCE also provides cover for couriers and fast food delivery drivers. I am sharing my experience with a motorcycle insurance company called MCE Insurance for the benefit of other motorcyclists and also, to get feedback from anyone else who has, or knows anyone, that has made a claim with this company. It tells you who to contact and when to expect a response. The App wants a selfie, a picture of your bike keys , CBT V5 doc , what insurance asks for a selfie and a picture of the bike front , back and side . The savings are not worth the stress or anxiety they cause.They need reporting to insurance ombudsman by anyone effected. MCE Insurance facilitating fraud. Tried phoning but gave up after being on hold for over 10 minutes. I had been with MCE for many years but this year the service is so atrocious I cancelled within the 14 day cooling off period, and was charged £80. Avoid at all costs! Late last April (2014) I took out a (TPFT) motorcycle insurance policy with MCE Insurance and this April, renewed the policy (fully comp). Here's a little tale for you...back on the 3rd nov my bike was nicked from outside my mums...I rang the police gave them all the details etc then rang my insurance firm MCE... remember that name. They are unresponsive, will just harm your well being. For any other enquiries: Nelson Insurance Company Ltd First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar I was mis-sold this insurance so will be taking it up with the complaints team (not holding my breath) then with the ombudsman. Established in 1975, we have grown into the UK's Number One provider of motorcycle insurance, offering technical expertise and an excellent customer experience for riders across the country. How to write a formal insurance … My phone bill was issued and instead of the normal £20 had to pay £70 because of those scammers .Horrible and avoid in any cost !!! This normally, with any other insurer, costs £20-50. The documents once uploaded are left 'pending validation' for 14 days and in order to contact anyone to see if the policy is valid or not I was on hold for over an hour and a half on three occasions. I have learnt a lot about insurance including how to handle claims and complaints. For 4 weeks trying to contact them, now 3 weeks of waiting for payment (still waiting) after the policy was cancelled because I had problem with their app. Phone charges and no insurance. In the eyes of the law, this is illegal as my now sold vehicle is still showing as insured to myself. Avoid this insurer at all costs! My recommendation is to avoid at all costs, offering a few quid discount isn't a good deal with these people, find somewhere else and think how much hassle you have saved yourself. Lastly phoned last 4 days now and being on hold for hours and hours to be cut off or not answered or when they did it was crackled and they couldnt hear me and ended up hanging up on me but there try taking your money over n over thou .... joke of a company never go with them just dont. This applied to a total of 1,228 complaints which were closed between 1 June 2017 to 30 November 2017. Please direct any claims correspondence to Noble Claims Services Ltd: This admin fee is truly disgusting. MCE Insurance is a specialist motorcycle insurer which was established in 1975 that also provides van insurance. Registered in England No.1232753 I already paid them £3000 for my policy and have 2 months to use it and almost 1 of them I can’t... so obviously have to buy another policy !!!! No response to any emails or phone calls - nothing. We search for the best deals from our extensive panel of insurance partners and compare hundreds of prices to make sure that our customers get the right policy at the right price every time. The first step is to call the complaints line on 08000 234 567 or 0300 123 9 123 (Financial Ombudsman). Courts, tribunals and Justice organisations in Scotland; Supreme Courts. Near impossible to contact. After being involved in an incident with a car in August of last year, Stuart Stow, from Middlesex, was left waiting for his They're the insurance to take if you don't make a claim and want it as cheap as possible. MCE Van Insurance. There is a summary on the site of how Admiral will handle your complaint and what communication to expect. Long story short - I've had a claim with MCE Insurance and I can't think of bigger set of cowboys. Search.

mce insurance complaints

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