When things aren’t where they are supposed to be.”, “Waste of time, struggling. I attempted to simplify and streamline it…, Getting a little Headspace — a UX case study, Take a deep breath. In Westworld, a little case of “system error” means your family may have to watch a malfunctioning humanoid robot murder an entire pub of human-like robots. UX Case Studies. (…) It is the integration of technological, social and economic requirements, biological necessities, and psychological effects of materials, shape, color, volume, and space. A case study framework can help you to plan your content, and ensures that case studies have some consistency. ROI of UX: B2B Redesign Case Studies Bank of America. As we allow technology to infiltrate every field of our lives, bad UX design could become even more dangerous in the future. Always test designs and processes. Today, we pay with our phone, let our cars drive themselves, manage our homes online, give devices to our children for entertainment. That’s also because we usually connect user experience with digital products and we think them physically harmless. We don’t have to look that far into the future to find some dangerous UX mistakes…. (Not to discredit beginners — mastering UX is a process in itself.) covered the core. USE THIS CASE STUDY TEMPLATE . 200%. Although they used the software diligently and cared for Jenny, somehow they missed the critical information about her three-day hydration requirements on the interface. Her treatment was so aggressive, she required pre- and post-hydration for three days during medication periods. You can start creating case studies from scratch by following these steps: Get foundational knowledge in UX : through learning (from books, the IxDF or elsewhere) design methodologies and common UX … Conduct user research, go out and see how people really use the product. This week we’re going to to take a more specific look into a particular genre to analyze how we can help improve the spectator experience. Articles are catered to specific users based on their schedule and habits. Why FinTech Outcompetes Banks by Betting on User Experience. Case studies are exactly this. To truly understand our users, to really discover every aspect of a product and to eliminate dangerous or harmful design, we have to first change our attitudes. When they don’t use it “properly”, it means that the product is designed improperly. Learn how other designers think, get inspired and make it into your own thing. — but, and this is really important, they are not simply a retold … As a result, plant staff assumed the core was properly immersed. Brief: Timely provide to quick read articles from 2–5 mins.News catered to specific users based on their schedule and habits.. Frances Tung. UX case studies Get to know them. We have to constantly ask questions about our work, be ready to embrace our mistakes and learn from them. Action-driven design: putting UX and design theory to work. Except for when we are. According to the Center Centre, the job growth of UX designers is expected to rise 22% over the next 10 years. We do not blame the user for “misusing” a product. NEW. We will also demonstrate how the costs of bad design can often be severe (in user experience, money, and even human lives). The role of case studies in your portfolio; The anatomy of a case study; The steps to writing a thorough, readable case study; Case studies are the UX application differentiator. Conduct user research, go out and see how people really use the product. As the girl’s real name was never shared, he calls her Jenny. As we progress, you’ll learn about the information architecture, usability testing, iteration, UX refactoring, and many other related features with the help of various case studies. Let’s accept that our products have an impact on our world. No one talked about feeling fear, serious pain or injury. Read more about the plot here and watch it; it’s truly a remarkable series. Shariat tells a story of a young cancer patient. Redesigning the Apple Music experience — a UX case study, I am an avid user of Apple products and admire the unwavering devotion to simplicity, while maintaining sophistication and functionality…, Tackling the hassle of group ordering food at work & home, Proudly serving Black Rifle Coffee — a UX case study, I worked on researching possible solutions to solve issues within Black Rifle Coffee’s user purchasing experience. How to overcome unproductive perfectionism and use the Internet to finally get your work out there. Sales +1 512 333 1291 The responsibility is ours and our companies’. Prototyping and testing is the only way to create real “foolproof” design and to avoid danger resulting from badly designed user interactions. Without the proper flow, the nuclear fuel overheated to the point where the long metal tubes that hold the nuclear fuel pellets ruptured and the fuel pellets began to melt.”, that gamers who play games which objectify women and use them as just part of the “decoration” tend to be more accepting of sexual harassment. Mobile App UX Case Study — Increased membership by 87% During our design process, we had run many experience with the language, tag lines, call to actions and the text that accompanies imagery. As the Hungarian painter Lászlo Nagy-Moholy said: “Designing is not a profession but an attitude. It appears he had exited the car and walked behind it to close the gate, believing the transmission was in “Park”. They also make for great UX case studies. 200% More Efficient ... From UI/UX research through the delivery of the hardback brand book and website mockups, this project speaks to the power of collaboration and the reality of process. For most of us, a bad user experience means only a bit of frustration or a waste of time. Not only can it improve their experience, but it can also save your business time and money. Through a series of case studies on commercial systems - many of which you likely use on a regular basis - we will illustrate the benefits of good design. Case Study Seattle. UXDA is a leading financial user experience and user interface design agency for banking and FinTech that executes design thinking in finance industry. How Spotify organises work. The Ultimate Guitar mobile app is an excellent tool, but its UX/UI design is a bit perplexing. On March 28, 1979, the nuclear power plant at Three Mile Island in eastern Pennsylvania suffered a partial meltdown, triggering the worst nuclear accident in U.S. history. This case study…, Designing an electricity and water report screen for the Google Home mobile app, Bringing people together virtually through communal cooking. ... Block the Bad Stuff. In this case, the main problem was the lack of “system status visibility”. Thinking in relationships.”. So, bad UX design can be deadly, can change our lives and environment, and additionally, it’s becoming more dangerous as we let technology closer to our lives in every field. Great. Our design team was faced with a new question: how can we reconcile our partners’ preexisting design work with our own? The experienced nurses made this critical error because they were too distracted trying to figure out the software interface. Shariat tells a story of a young cancer patient. Take the next step to improve your website’s UX. Spur civic engagement in the legislative process — a UX case study. I asked my friends this question a few months ago. Lyft redesign — a UX case study. The day after her treatment, she died of toxicity and dehydration. Luckily, it has had no detectable health effects on plant workers or the public. Brief: Timely provide to quick read articles from 2–5 mins. Notable Case Study: Atlassian is his most UX heavy case study, the others are more focused on UI and product design. If we really want to care about the kind of influence our products have on the environment and society, we have to ask ourselves: How will my product change people? As a result, plant staff was unaware that cooling water was pouring out of the stuck-open valve. Form a UX design team, or. For those who don’t know the story, it involves intelligent, human-like robots who populate a theme park for grown-ups. Products can change who we are, how we think about people, and how we communicate with them. 1. In this way, maybe our products will kill fewer of us in the future. Each case study will help you understand the issues faced by a bad UX and teach you to break it down and fix these problems. Also, in a world like this, they teach that rape and ruthless murder are totally acceptable, as long as the victims are just “feeling, human-like creatures”, not “real” human beings. Good and bad UX case studies •Business app in WPF that shows what’s possible with modern UI •Corporate app that is too complex and hard to use –with ideas for improvement •Good and bad aspects of various versions of Windows •Variety of mistakes found in … Redesigning the New York Times app — a UX case study, Fitbit: the UX behind the habit of exercise — a UX case study, Things I learned by publishing my first typeface, Action-driven design: putting UX and design theory to work, The two Google apps that don’t talk to each other, but should, Reimagining the Virgin Games sign-up process, The mood search: an insight timer case study, Tito Taglish: designing a language learning app, The Art of “Frankenstein-ing”: when and how to combine designs through rapid A/B testing, Redesigning the French train ticket platform — a case study, Redesigning SoundCloud with podcast listeners in mind — a case study, Redesigning the Apple Music experience — a UX case study, Proudly serving Black Rifle Coffee — a UX case study, Bringing people together virtually through communal cooking, Redesigning a consultancy website for non-profits — a case study, Getting a little Headspace — a UX case study, Improving catalogue & product discovery for resellers — a product design case study, Spur civic engagement in the legislative process — a UX case study. Without the proper flow, the nuclear fuel overheated to the point where the long metal tubes that hold the nuclear fuel pellets ruptured and the fuel pellets began to melt.”. UX case studies retell the design process of a product in written form, using relevant visual elements, such as sketches, wireframes, prototypes, and screens. I went to a Design Guru Summit workshop on May 17th. It’s a phrase that has been used in every situation from dissolving tension in a heated meeting to helping a friend…, Improving catalogue & product discovery for resellers — a product design case study. Mobile Apps. That is right, we aren’t easily harmed by our Macbooks or an interface. It also inspired this article. It’s no longer enough to just show your work. Don’t get me wrong, today’s theme parks can provide many kinds of bad experiences, too. Get more feedback about the product. Jonathan Shariat, a UX design leader who passionately researched the world of harmful design, tells one of the best-known stories on the subject. The day after her treatment, she died of toxicity and dehydration. A brief article to propose solutions for improving catalogue, product discovery on Meesho app platform. Note: Official The New York Times team does not do this, This is just a concept our team (Addi Hou, Ke Hu, and Myself) made up with a help fo our professor Renda Morton. CXPartners case studies – A UK based UX design consultancy; Case studies from Foolproof – A UK based UX design agency; Use a consistent framework . Form a UX design team, or hire one. In the case of a nuclear plant, these mistakes can cost much more. This first…, Designing an inclusive networking platform for BIPOC creatives, A 2-week journey to design a user-centered solution for BIPOC creatives, Reimagining the Virgin Games sign-up process, As part of a design task for a potential employer I’ve done a in-depth analysis of the current Virgin Games sign-up process and the…, UX in competitive streaming: A take and on the Battle Royale streaming format. When you’re writing your case study, all yo… Different people define “good case studies” differently. Process direct. We let technology closer to our lives in every field. The whole problem started when a relief valve wasn’t closed properly but. It also heightens the risk of incurring more serious harm by misused, incorrectly interpreted technology. UX Design Studio A team of consultants, designers and engineers seeking to make a positive impact on people’s life and the world around us. Therefore, we have to first put our own beliefs and prejudices aside and learn to listen. UX Process Case Studies. The experienced nurses made this critical error because they were too distracted trying to figure out the software interface. If we really want to care about the kind of influence our products have on the environment and society, we have to ask ourselves: How will my product change people? What are UX case studies? The Brix WP theme features mystery meat navigation, and also poor use of a hamburger menu. At this point, I started to wonder. But in some cases, bad UX design can severely harm or even kill people. Take the Approach to Digitization in Education case study , for example. Sport360.fit - designing a lifestyle magazine. A user experience (UX) case study, showing what they've done right, and what they could improve on. Even though the hosts can’t hurt visitors physically, what happens when the damage occurs on a mental level? A good case study adheres to a framework, or an overall approach. Always test designs and processes. about her three-day hydration requirements on the interface. We break down what makes these examples of really bad UX—along with how your own team can avoid the same pitfalls. According to the United States Nuclear Regulatory Commission, “As coolant flowed from the primary system through the valve, other instruments available to reactor operators provided inadequate information. A UX case study tells a story. Web design doesn’t start by splashing colours in Figma like I’m freaking Picasso. In developing the business case, the design team identified yield (or the percentage of customers completing the process) as the primary metric. Stories created to make the value of a product stick. Keystone - UX redesign for a higher education platform. . View. Get more feedback about the product. Visit UX Design Agency to learn more about our work and portfolio. They are the communication behind an approach to make each of the main points that were addressed clear. Understand and fix the pain points of a bad UX design to ensure greater customer satisfaction. That’s a bad experience.”. is one of the best resources for a deeper dive. I had a feeling that bad UX design is more like an annoying fly in the room, not a serious threat. Senior UX designer, Deloitte // Portfolio Frances Tung is my original mentor, and the person who really introduced me to the world of UX design back when we were both at Udemy. Get to know them. Downloads. To continue to promote good UX practices, I decided to compile a list of ‘2017 Top 10 Most Clapped UX Case Studies on Muzli’. The responsibility is ours and our companies’. Julienne is an iOS app that allows users to cook and connect with others simultaneously, no matter where they are. We work with startups and large enterprises to provide a transformational user experience. She had been struggling with her disease for a long time when she started taking a new medication in a hospital. Redesigning a consultancy website for non-profits — a case study. A word of caution: when you write your UX case studies, it’s important to ensure that your writing strikes the right balance between having personality and being professional. Much of it goes back to good old storytelling and demonstrating a high degree of empathy for the user (whoever is viewing your case study). Soon you will receive your very first UX studio newsletter. The mood search: an insight timer case study, How I used Carl Jung “Psychological Types” theory in one of my UX projects, Tito Taglish: designing a language learning app, The Art of “Frankenstein-ing”: when and how to combine designs through rapid A/B testing. What does my product/service wants from my users? His book Tragic Design is one of the best resources for a deeper dive. These 5 UX mistakes are surprisingly common—and can have a huge impact on your adoption and retention rates over time. Made with ♥︎ in Budapest. Learn about UX design from some of the best companies in the world. More Efficient. Learn more about UX expert review and how it can improve your website’s user experience. Keep your potential customers in mind when creating a customer case study for marketing. More precisely, it follows one of the most well-known story structures in literature: a story based on an idea. How to avoid that? Brief: Timely provide to quick read articles from 2–5 mins. The giant bank identified and funded a UX redesign project to improve its online enrollment application for online banking. Ask them. Portfolio sites often feature mystery meat, commonly a grid of images that likely link through to individual case-studies, that require a user to hover their cursor over them for extra context about the work. Click on any one of these case studies and you almost feel like you’re in the room with Moritz himself—a fly-on-the-wall as he works through his UX design process. Focused on the story behind excellent design work. ), . Many designers have taken the time to compile their research and processes into case studies to share with readers on Medium (not just on Muzli). The Cost of Bad UX Part 2: Improving the UI to Shrink Cost This example illustrates why building a better UI and caring about how your end users is so valuable. She had been struggling with her disease for a long time when she started taking a new medication in a hospital. Improving navigation and the surfacing of podcast content in the SoundCloud app. UX design case study of how online banking user interface should work. The nurses were responsible for entering all the required data into the medical software and, using this software, they followed up on her status. 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